Create your own Twilio and Slack integration

Choose a triggerChoose an action

Choose a trigger

Choose an action

When Twilio: Status Update happens, do Slack: Search messages in the workspace.

Get started with Twilio and Slack on Corsair Hub

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Popular Twilio and Slack workflows

When this happens in one app, do this in the other. Try it on Hub to connect both apps and run the pair.

Page #sms-ops on delivery failures

When Twilio reports a failed SMS status, post error code, to number, and message sid to #sms-ops.

TriggerStatus Update

ActionPost a message to a channel

Twilio + SlackTry it →

Route inbound SMS to support Slack

When a customer replies to a campaign SMS, post the body and sender to #support-sms.

TriggerAn incoming SMS/MMS message was received

ActionPost a message to a channel

Twilio + SlackTry it →

Alert voice failures to #oncall

When an outbound call fails, notify on-call in Slack with Twilio call sid and error.

TriggerStatus Update

ActionPost a message to a channel

Twilio + SlackTry it →

Retry SMS when :repeat: is added

When ops reacts with :repeat: on a failure alert, resend the SMS via Twilio.

TriggerA reaction emoji was added to a message

ActionSend an SMS or MMS message

Slack + TwilioTry it →

Fetch Twilio record from Slack thread

When someone pastes a message sid in #sms-ops, fetch Twilio message details in thread.

TriggerA message was posted or updated in a channel

ActionGet

Slack + TwilioTry it →

Agent

Use Corsair's MCP with your agent

Corsair connected

The agent searches both apps before it answers.

Did the appointment reminder texts go out for clinic north?

Twilio shows 842 delivered and 17 failed for campaign clinic-north-reminder in the last hour. Failures cluster on error 30007 carrier filtering. Slack #sms-ops has a thread where ops already switched the sender id and queued retries for the 17 numbers. Delivery stats and the Slack action plan match, so front desk can expect the second wave shortly.

Twilio and Slack details

Twilio

Communications API for SMS, voice calls, WhatsApp messaging, and programmable telephony.

See Twilio integration Twilio docs

Slack

Team messaging platform for channels, direct messages, files, and workplace collaboration.

See Slack integration Slack docs

Twilio and Slack FAQ

Yes. Corsair is built with a REST API. This means you can build agents, knowledge bases, interfaces, and workflows.

Yes. With Corsair you connect both apps once, then automate in either direction between Twilio and Slack.

Alert Slack on SMS and call failures, surface inbound texts to support, retry sends from reactions, and look up message sids from ops threads.

Yes. Twilio and Slack events are available as typed webhooks with tenant matching built in, so workflows and agents react as soon as something changes.