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SMS when chat goes quiet
When an Intercom conversation sits unassigned for 30 minutes, send a Twilio SMS asking if they still need help.
Intercom + TwilioTry it →
Create your own Twilio and Intercom integration
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When Twilio: SMS received happens, do Intercom: Reply in conversation.
Popular Twilio and Intercom workflows
When this happens in one app, do this in the other. Try it on Hub to connect both apps and run the pair.
Route SMS replies into Intercom
When Twilio receives an SMS on the support line, append the text as an Intercom reply on the open conversation.
Twilio + IntercomTry it →
Note failed SMS in Intercom
When Twilio reports undelivered, add an internal Intercom note so the agent tries email instead.
Twilio + IntercomTry it →
Proactive VIP check-in by SMS
When a VIP tag is added mid-conversation, send a Twilio text with a direct support line.
Intercom + TwilioTry it →
Confirm resolution by text
When an Intercom conversation closes, send a one-question Twilio SMS survey link.
Intercom + TwilioTry it →
Agent
Use Corsair's MCP with your agent
Corsair connected
The agent searches both apps before it answers.
Did we text the customer about their delayed shipment?
Twilio and Intercom details
Twilio
Communications API for SMS, voice calls, WhatsApp messaging, and programmable telephony.
Intercom
Customer messaging platform for support chat, product tours, and user engagement.
Twilio and Intercom FAQ
Yes. Corsair is built with a REST API. This means you can build agents, knowledge bases, interfaces, and workflows.
Yes. With Corsair you connect both apps once, then automate in either direction: Intercom conversations trigger Twilio SMS nudges and inbound texts land back in the inbox.
Proactive quiet-chat texts, route SMS replies, log delivery failures, VIP check-ins, and post-close surveys.
Twilio SMS webhooks and Intercom conversation and contact events are typed triggers.