Create your own Microsoft Teams and Zendesk integration

Choose a triggerChoose an action

Choose a trigger

Choose an action

When Microsoft Teams: Channel message happens, do Zendesk: Create ticket.

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Popular Microsoft Teams and Zendesk workflows

When this happens in one app, do this in the other. Try it on Hub to connect both apps and run the pair.

Create Zendesk tickets from #support-escalations

When someone posts in #support-escalations with the escalate keyword, open a high-priority Zendesk ticket.

TriggerChannel message

ActionCreate ticket

Microsoft Teams + ZendeskTry it →

Morning queue digest in Teams

On a schedule tied to channel activity, list open urgent Zendesk tickets in #support-queue.

TriggerChannel created

ActionList tickets

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Post ticket summaries back to Teams

After fetching a Zendesk ticket, send subject, requester, and status to the swarming thread.

TriggerChat message

ActionGet ticket

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DM assignee when swarming chat mentions ticket id

When a chat references a ticket number, update Zendesk assignee and confirm in Teams.

TriggerChat message

ActionUpdate ticket

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Route VIP tickets when on-call joins the team

When on-call joins the Support team, list their open Zendesk assignments in a welcome post.

TriggerMember changed

ActionSend chat message

Microsoft Teams + Microsoft TeamsTry it →

Agent

Use Corsair's MCP with your agent

Corsair connected

The agent searches both apps before it answers.

What's blocking the oldest urgent ticket right now?

Zendesk shows ticket #88421 (Payment failures for EU customers) as Urgent, open 6 hours, waiting on engineering reproduction steps. Teams #support-queue has a swarming thread from 20 minutes ago where tier-2 asked for logs; no update since the customer replied.

Microsoft Teams and Zendesk details

Microsoft Teams

Workplace collaboration hub for chat, meetings, channels, and Microsoft 365 team communication.

See Microsoft Teams integration Microsoft Teams docs

Zendesk

Customer support platform for tickets, help centers, chat, and service team workflows.

See Zendesk integration Zendesk docs

Microsoft Teams and Zendesk FAQ

Yes. Corsair is built with a REST API. This means you can build agents, knowledge bases, interfaces, and workflows.

Yes. Connect Teams and Zendesk once, then create tickets from escalation channels, post queue digests, and update assignments from swarming chats.

Escalation intake from Teams messages, urgent queue summaries, ticket lookups in threads, assignee updates, and on-call welcome digests.

Yes. Teams channel, chat, channel created, and membership events are typed webhooks; Zendesk updates run as actions in the same workflows.