Create your own Microsoft Teams and Intercom integration

Choose a triggerChoose an action

Choose a trigger

Choose an action

When Microsoft Teams: Created happens, do Intercom: Get a single contact by ID.

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Popular Microsoft Teams and Intercom workflows

When this happens in one app, do this in the other. Try it on Hub to connect both apps and run the pair.

Page #vip-support on new VIP conversations

When Intercom opens a conversation from a VIP segment, post the summary and deep link to the VIP support channel.

TriggerA new conversation was created

ActionSend a message to a channel

Intercom + Microsoft TeamsTry it →

Post CSAT-ready closes to #support-leads

When a VIP conversation closes, notify support leads with resolution time and assignee.

TriggerA conversation was closed

ActionSend a message to a channel

Intercom + Microsoft TeamsTry it →

Announce enterprise signups from Intercom

When a new Intercom contact is created with an enterprise tag, alert the account team in Teams.

TriggerA new contact was created in Intercom

ActionSend a message to a channel

Intercom + Microsoft TeamsTry it →

Add Intercom notes from Teams replies

When a lead replies in the escalations chat, append an internal note on the linked Intercom contact.

TriggerA message was created or updated in a chat

ActionCreate a note for a contact

Microsoft Teams + IntercomTry it →

Tag VIPs when mentioned in Teams

When someone @mentions a customer in #vip-support, add the VIP tag on their Intercom profile.

TriggerMessage

ActionAdd a tag to a contact

Microsoft Teams + IntercomTry it →

Agent

Use Corsair's MCP with your agent

Corsair connected

The agent searches both apps before it answers.

What's going on with the outage thread from Northwind?

Intercom shows an open conversation from Northwind Logistics tagged VIP with three user messages about API timeouts since 9am. The contact is Priya Shah and the last reply promised a workaround doc. Teams #vip-support has an active thread where engineering confirmed a fix is rolling to eu-west. That lines up with Intercom's latest internal note and tells you what to tell Priya next.

Microsoft Teams and Intercom details

Microsoft Teams

Workplace collaboration hub for chat, meetings, channels, and Microsoft 365 team communication.

See Microsoft Teams integration Microsoft Teams docs

Intercom

Customer messaging platform for support chat, product tours, and user engagement.

See Intercom integration Intercom docs

Microsoft Teams and Intercom FAQ

Yes. Corsair is built with a REST API. This means you can build agents, knowledge bases, interfaces, and workflows.

Yes. With Corsair you connect both apps once, then automate in either direction between Microsoft Teams and Intercom.

Escalate new and closed VIP conversations to Teams, tag contacts from channel chatter, and attach internal notes when reps coordinate in chat.

Yes. Microsoft Teams and Intercom events are available as typed webhooks with tenant matching built in, so workflows and agents react as soon as something changes.