Create your own Slack and Zendesk integration

Choose a triggerChoose an action

Choose a trigger

Choose an action

When Slack: New message posted happens, do Zendesk: Create ticket.

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Popular Slack and Zendesk workflows

When this happens in one app, do this in the other. Try it on Hub to connect both apps and run the pair.

Page #support-swarm on urgent Zendesk updates

When a reaction marks a Slack thread as urgent, create a Zendesk ticket with the channel permalink attached.

TriggerReaction added

ActionCreate ticket

Slack + ZendeskTry it →

Announce new tickets in #support

When someone posts in #escalations, open a Zendesk ticket and capture the message body for triage.

TriggerNew message posted

ActionCreate ticket

Slack + ZendeskTry it →

Open a swarm channel per major incident

When a new #incident channel is created in Slack, list open Zendesk tickets so the swarm lead picks what to attach.

TriggerChannel created

ActionList tickets

Slack + ZendeskTry it →

Sync agent replies onto the ticket

When a file lands in the swarm thread, append context by updating the linked Zendesk ticket.

TriggerFile shared

ActionUpdate ticket

Slack + ZendeskTry it →

Search Slack before duplicating tickets

When a new upload hits #support, search recent Slack threads and attach matching Zendesk comment history.

TriggerFile created

ActionList comments

Slack + ZendeskTry it →

Agent

Use Corsair's MCP with your agent

Corsair connected

The agent searches both apps before it answers.

Did we already swarm on Acme's checkout timeout?

In #support-swarm there is a thread from this morning (8 replies). Agents linked Zendesk ticket #48291 and agreed the timeout started after a deploy; they are waiting on logs from the customer. Zendesk shows #48291 still open (Priority: High) with two public replies and an internal note pointing at the Slack thread. No duplicate tickets were filed for the same error in the last 24 hours.

Slack and Zendesk details

Slack

Team messaging platform for channels, direct messages, files, and workplace collaboration.

See Slack integration Slack docs

Zendesk

Customer support platform for tickets, help centers, chat, and service team workflows.

See Zendesk integration Zendesk docs

Slack and Zendesk FAQ

Yes. Corsair is built with a REST API. This means you can build agents, knowledge bases, interfaces, and workflows.

Yes. With Corsair you connect both apps once, then automate in either direction with typed triggers and actions between Slack and Zendesk.

Post Zendesk ticket events to Slack channels, create tickets from escalation threads, attach permalinks for swarming, and pull comment history before opening duplicates.

Yes. Slack message, reaction, channel, and file events are available as typed webhooks; Zendesk actions run over the typed API so agents and workflows stay in sync.