Create your own Salesforce and Zendesk integration

Choose a triggerChoose an action

Choose a trigger

Choose an action

When Salesforce: Account updated happens, do Zendesk: Create ticket.

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Popular Salesforce and Zendesk workflows

When this happens in one app, do this in the other. Try it on Hub to connect both apps and run the pair.

Open Zendesk tickets from Salesforce cases

When a Salesforce account updates with a support flag, create a Zendesk ticket linked to the account id.

TriggerAccount updated

ActionCreate ticket

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Alert CS when support spikes on an opp

When an opportunity changes stage, list open Zendesk tickets for the account.

TriggerOpportunity changed

ActionList tickets

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Match new contacts to requesters

When Salesforce creates a contact, update the Zendesk requester profile if email matches.

TriggerNew contact

ActionUpdate ticket

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Create tickets from overdue SF tasks

When a Salesforce task completes with type Support, fetch the Zendesk ticket for closure notes.

TriggerTask changed

ActionGet ticket

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Sync phone changes to Zendesk

When a contact updates in Salesforce, append Zendesk internal comments with new phone numbers.

TriggerContact updated

ActionList comments

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Agent

Use Corsair's MCP with your agent

Corsair connected

The agent searches both apps before it answers.

Is support noise going to hurt the Globex renewal?

Salesforce shows Globex renewal opportunity at 80% with close date this month; the account record flags two escalations in the last week. Zendesk lists three tickets for Globex domain: one open integration question and two solved billing items. Sales can see support load is manageable and the open ticket has an owner assigned today.

Salesforce and Zendesk details

Salesforce

Enterprise CRM for leads, accounts, opportunities, service cases, and sales automation.

See Salesforce integration Salesforce docs

Zendesk

Customer support platform for tickets, help centers, chat, and service team workflows.

See Zendesk integration Zendesk docs

Salesforce and Zendesk FAQ

Yes. Corsair is built with a REST API. This means you can build agents, knowledge bases, interfaces, and workflows.

Yes. With Corsair you connect both apps once, then automate in either direction with typed triggers and actions between Salesforce and Zendesk.

Link Salesforce accounts and opportunities to Zendesk tickets, sync contact changes, and give sales a live view of open support work.

Yes. Salesforce account, contact, opportunity, and task webhooks pair with Zendesk typed API actions for a unified customer timeline.